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CONNECTIONS was founded in 1986 when Jon Giberson decided customers deserved options in choosing a call accounting system. Traditionally, customers had to take the system that was sold with the PBX or go shopping to multiple vendors to find the right solution. With over fourteen years of experience in the telecom industry, Jon was in a position to recommend the right call accounting solutions that met each customer's specific needs. Representing multiple best-in-breed products over the years, he has made CONNECTIONS a leader in the call accounting marketplace and has provided options and choices to hundreds of customers.
In 2004, Jon's daughter Amy Bailey joined CONNECTIONS, adding another generation to the family-owned business. Her expertise in VoIP and ACD have helped move the business forward into the future of converged technologies.
Our Alliances
Through our alliance partners, we have a well-rounded offering of products and services to help customers become more efficient and save money.
We know that the telecommunications industry is a very small world. Having been in the trenches since 1972, Jon recognized there were many other companies who could provide his customers with added value. Therefore we have added a number of service offerings to our portfolio in addition to call accounting. We like and trust these people and you can too.
Our Mission
CONNECTIONS' objective is to achieve and maintain a position of leadership in the telecommunications industry as a specialist in the area of call accounting and other telecom cost control tools.
CONNECTIONS' mission is to provide customers with the best-in-breed options to save money an optimize their telecom systems and processes.
Our Purpose
With over 20 years of experience, our customers have brought us a wealth of knowledge about their industries and the communities they serve. That's why we listen to you, realizing each business has different facets that make it unique. We listen so we can understand your needs and help you achieve your goals.
We want to educate you and make you as passionate about call accounting as we are. We travel around the country spreading the message in the form of presentations to local, regional and international user groups. Check our Events page to see if we will be in a city near you soon, or call us and we'll email you the presentation and even walk you through it.
Our Promise
We pride ourselves on the relationships we build with our prospects. We know how budget cycles work, so we are not a pushy, high-pressure company. Instead, we want you to feel comfortable with us, before and after you purchase a system.
We listen to your needs and make sure you get the expected results from your purchase. If you are not satisfied, neither are we. We know it's rare, but we offer a 100% satisfaction guarantee with everything we sell. As Jon always says, "Nobody wants egg on their face."
CONNECTIONS plays a role in your ongoing support with the products you buy. All of our customers have the advantage of being supported directly by the manufacturer's technical support department for "blue-ribbon" service. But, again, CONNECTIONS is here for you every step of the way. We are your advocate. If for any reason you need our help, just call.
Jon Giberson founded CONNECTIONS in 1986 with the idea that customers should have choices in their purchases and be able to buy from a trusted friend. He has built CONNECTIONS to be the industry leader in call accounting and other telecom cost-savings tools.
After receiving his BS degree in Marketing from Cal Poly, Pomona, he spent 5 years in sales with Xerox Corporation. He entered the telecommunications industry in 1972 and worked for several companies in sales, sales management, marketing and general management until starting CONNECTIONS. |
