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Trend Reports Provide Great Information -- Use
Them to Help You! Scenario #1
You get an email from your CFO that you're over budget on your telecom costs
– what happened?
You go to your call accounting system and run a trend report on total calls
by department and you see that the sales department showed a huge spike in call
activity in February. You call the sales manager and learn that they had a
telemarketing blitz that quadrupled their call volume.
You send the report to the CFO to explain the budget problem – now it's not
your problem!
You also find out from the sales manager that they are expecting a huge
influx of incoming calls next month because of a direct mail campaign, so you
order the extra trunk cards and reconfigure some trunks to accommodate the
increased callers and - no busy signals!
Two problems solved! - Everybody wins!
Scenario # 2
Your CFO is asking for preliminary budget information for next fiscal year –
you missed last year by 30% - how do you give a good number this year?
You run a Trend Report showing total costs for the past 9 months. Some call
accounting systems will forecast for you the expected costs for the upcoming
months, based on past month's activity.
Now your forecast is based on actual data. Problem solved – now on to other
duties!
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