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Telecom Reseller – Series of Articles, entitled:
"Call Accounting Tips" #1 in a series of
articles on call accounting issues – May 2002
Why do you suppose every business doesn't have and
use a call accounting system?
Usage represents approximately 70% of your telecommunications expense. The
easiest way to reduce this is to install a call accounting system and distribute
reports.
There are many factors to consider in the selection of a call accounting
system and several things that should be done to use it effectively. Following
are a few of the items that will be discussed in detail in future articles:
Using a System Effectively
- Announce its installation from a HIGH level executive
- Assign an administrator who will take the responsibility seriously
- Generate and distribute reports regularly
- Educate department heads and promote use of reports.
- Update area code changes at least quarterly.
Items to be aware of
- Call durations – off hook or connect time?
- The real cost of making a phone call has to include the personnel cost.
Desired Functionalities
- Synchronize with other databases to save labor
- Toll fraud and call alert
- Scheduled reports – send to email addresses – saves time and trees.
- Network and web-based access to system and reports
Purchasing a System Intelligently
- Don't purchase as part of a PBX purchase – make it a separate decision –
we'll explain why.
- Don't buy more functionality than you can use.
- Ask for several references and call them – questions to ask will be
included.
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