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Telecom Reseller – Series of Articles, entitled:
"Call Accounting Tips"
# 5 in a Series of Tips on Call Accounting Systems –
Sept., 2002
TELEPHONE POLICIES
When installing a call accounting system, it is a good time to implement some
basic telephone policies. If you don't have any policies, implement some!
Following are some examples:
PERSONAL CALLS
We recognize that our employees need to make occasional personal calls to family
members or friends. We do however, expect that all employees will not misuse the
telephone with unnecessarily long, or frequent calls.
"TOLL-FREE" CALLS
As you may know, we have toll-free numbers for our customers and field employees
to call us more conveniently. The term "toll-free" means there is no charge to
the caller. We still have to pay for the call. These numbers are for customer
use only. Please refrain from giving this number out for personal use or to our
vendors.
INFORMATION CALLS (411 OR XXX-555-1212)
Our local telephone company allows us a few free 411 calls each month. After
that we are charged for each call. Our long distance carrier charges up to $1.50
for each call. Please use your telephone book to find these numbers. If you need
a telephone book, contact your department manager.
IT IS PROHIBITED FOR ANY EMPLOYEE TO DIAL "1" OR SAY "YES" TO BE AUTOMATICALLY
CONNECTED TO THE NUMBER REQUESTED!
"DIAL AROUND"
No employee shall dial 1010XXX before dialing any long distance call. It is
unlikely that any of these calls, no matter what the TV commercial says, will be
cheaper than the rate we have negotiated with our long distance carrier.
911 CALLS
If you call emergency services, give them complete information on the nature of
your call. If you call them accidentally.. DON'T HANG UP. If you do and they
dispatch a response team, we may be billed for the visit. Stay on the line and
tell the operator that you dialed the number accidentally and that there is no
emergency!
SPEAKERPHONE USE
Speakerphones are designed to be used in a closed office when 2 or more people
in a room need to listen to or speak to the person on the other end of the call.
Always announce to the person on the phone the names and positions of the people
in the office with you. Speakerphones are not to be used in an open-office
environment to listen to voice mail messages. Be respectful of callers and
co-office workers!
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