VXTracker™ enables enterprises of all sizes to manage their telephone systems and related infrastructure more efficiently and cost effectively. It consists of a base "platform" that addresses the three main functional areas of voice communications management – Call Accounting, PBX Performance Monitoring and Security/Compliance Tracking. Hybrid networks will be with us for many years. VXTracker allows users to monitor and manage multiple voice systems whether TDM or IP-based.

Call Accounting
The VXTracker™ call accounting system collects and processes call detail records (CDR) to produce powerful historical and real-time drill-down reports to help manage costs and isolate important network trends.

The call accounting engine provides:
•  Department allocation of phone bills
•  Call-record collection and storage
•  Real-time call processing
•  Extension-level call details & warning reports
•  Trending and forecasting
•  Time-of-day reporting
•  Billing plan "What if" scenarios
•  Trunk, tariff and traffic reports
•  IT budgeting
•  Asset chargeback

Performance Monitoring
VXTracker™ captures live data from each of your phone systems and constantly monitors thresholds to make sure you know before problems occur. When you log in to your custom home page, you get a live view of your voice network performance. You may customize the display panels and design your own management interface.

A "heartbeat" diagnostic report of the system's status is sent to our technical support center daily.

Voice Systems Optimization

•  Simplifies the complex task of managing
    multiple PBXs.
•  Provides a unified view of trunk-group traffic,
    traffic capacity and peak traffic analysis.
•  Shows real-time metrics to determine how
   systems are performing.
•  Enables capacity trend analysis and
   forecasting through historical trending reports.
•  Provides consolidated monitoring and
   centralized control.

Security/Compliance Tracking
When your network security is breached, you are generally liable for all costs associated with the unauthorized use of voice systems.

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VXTracker™ meets industry standards for security and IT governance, providing you with the monitoring and control tools necessary to:

•  Analyze and reconcile call pattern exceptions (such as off-hour calling and international calls.
•  Monitor authorization code usage and detect abuse.
•  Detect unauthorized calling, such as an incoming CO trunk making calls from a voice mailbox.
•  Detect denial of service attacks from outside callers.
•  Identify unauthorized calling patterns.
•  Maintain an audit trail for compliance and 911 tracking.
•  Receive real-time e-mail and text pages when a security or toll fraud event occurs.

Analytics That Drive Voice Decisions
VXTracker Analytics delivers decision-making information that correlates key metrics in a way that identifies patterns and opportunities to increase technical performance, reduce service-availability risks and find permanent cost savings.

VXTracker's deep traffic and inventory studies model network capacity, performance and cost structures regardless of circuit type, carrier or PBX vendor.

If you are migrating to VoIP, VXTracker fulfills the monitoring needs for Quality of Service (QoS) and Service Level Agreements (SLAs) for Day-2 operations with its powerful VoIP Monitoring and Reporting optional module.

VoIP QoS Analysis (Optional Module)
VoIP QoS Analysis is a software-based "quality of service" package that monitors the packet performance (delay, jitter or loss, increase or bandwidth changes) of applications on a converged communications network.

•  Synthetically generate VoIP traffic modeled on
    existing TDM traffic to assess your network's
    readiness for VoIP prior to deployment.
•  Monitor voice quality metrics such as delay,
    jitter and loss, and send alerts when quality
    drops below your chosen threshold.
•  Document the quality of voice Service Levels
   on your network.
•  Monitor conventional data traffic versus VoIP
   traffic for potential peak impacts on voice quality
   and/or application performance.
•  Replay network activity back to the time when
   voice quality degradation occurred.

Other Optional VXTracker Modules:  ACD Call Center for Nortel C2 and ShoreTel Workgroup, Telephone Directory Management, and OrgSync (Org Structure).