|
|
|
FULL-SERVICE CONTACT CENTER SOLUTIONS
|
| |
|
Put Your Best Foot Forward with our U.S.-Based Outsourced Call Center Services
Our call centers offer innovative and effective contact center solutions, including both inbound and outbound contact center and e-mail support.
|
|
 |
|
| |
|
• |
Affordable "premier" contact center services at affordable rates due to existing locations and lower operating costs |
|
• |
Proven track record of successfully providing similar services to other organizations |
|
• |
Consistent high customer satisfaction survey results |
|
• |
Experienced management team understands the intricacies of managing projects and meeting
stringent deadlines |
|
• |
Solid understanding of what is involved in providing comprehensive physical plant, personnel, and data security |
|
• |
Strong understanding of recruitment, screening, and training strategies designed to identify and prepare employees for contact center services |
|
• |
Highly motivated employees (employee turnover is just over two percent per month—less than half the industry average) |
|
• |
Financially strong and stable company that is capable of providing the necessary resources
|
|
|
|
|
CONNECTIONS has chosen a "best-of-breed" partner who continually delivers superior services in the contact center arena. Our clients regularly report their satisfaction with our performance, management team, and technology. A validation to their satisfaction is that every client has expanded the initial scope of services being provided.
Each US-based facility is a state-of-the-art multi-channel contact management center. Notable points of the facilities include:
|
|
|
|
|
• |
Continuous 24/7/365 hours of operation |
|
• |
Facility capacity of over 350 workstations |
|
• |
Comprehensive security system requiring key card and/or key pad access throughout facilities |
|
• |
A floor plan design that allows total segregation of an individual client’s work, including segregated training facilities |
|
• |
Ergonomically designed workstations with 17" LCD high-resolution, color monitors |
|
• |
Workstations with inbound/outbound capability and Internet access |
|
• |
Production-ready training facilities |
|
• |
Backup power supply (UPS) on all workstations |
|
• |
Kohler diesel generators with a minimum 24-hour fuel supply and planned refueling contracts in place |
|
• |
Disaster recovery backup procedures between facilities |
|
• |
OSHA and ADA compliant |
|
• |
Spanish and English agents available |
|
|
|
|
|
Staffing - the key to any outsourced Contact Center
Labor markets in the cities where our partner is located are opportune to support a rapidly growing business. Our partner enjoys both an adequate available labor pool and recruiting environment to facilitate growth. Contact centers provide over 3,000 jobs in one city and 2,500 people in another—providing a large pool of experienced contact center candidates.
In addition, a fully capable and available bilingual staff is ready to add more clients. The 2006 application-to-hire ratio was 32:1—only 13% of those who met requirements for an interview were hired. The relevance is that our partner is careful about whom it hires since there is an expansive labor pool from which to draw.
|
| |
| |
|
 |
| |
| |
| |
Contact Us TODAY...
Contact us today.... Visit Contact Us for a user-friendly online contact form
plus Connections telephone & email information. |
|
| |
|
