Ensure that every customer has the best possible experience whenever they call your company

Our call recording, data integration and reporting tools are used by call centers as well as by organizations in public safety, financial services, healthcare, government and many other industries.

We provide the following solutions to critical requirements within a single, customizable system:

Record, Retrieve and Replay
Our powerful, digital voice recorder provides full-time liability recording. You can digitally record and store agent-customer interactions to redundant hard drives, then instantly access and replay unlimited hours of call recordings directly from your desktop. It's that fast. It's that easy.

Data Collection & Integration
Integrate data from multiple sources including call recordings, screen captures, agent evaluations, revenue figures, agent statistics, PBX data, ACD data and enterprise database information. All applications integrate seamlessly.

Powerful Reporting
Establish a relationship between various data sources and report on all types of performance and activity data. Users can search and find recordings and related data based on a phone number, account number, company name, vertical market, attachments to calls or whatever field they choose. Reports can be emailed, printed and/or sent to a Web site.

Measurement of Key Performance Indicators
Measure standard KPIs or integrate various enterprise databases and create new KPIs specifically to track agent performance and the quality of the customer experience.

Open Architecture
Utilize, upgrade and repair hardware with ease. The hardware platform that we provide with each system is developed with non-proprietary, standard PC components providing customers with the ultimate in flexibility and significant cost savings.

I'm Alive™
Ensure system uptime 24/7 with nearly 300 alarms, coupled with our exclusive I'm Alive notification service that monitors crucial applications. If feedback is not received from a customer's system, automatic re-launch capabilities are performed and our technicians take immediate action to guarantee the system is up and running.

Business Intelligence
Capture and make all information available on one screen for easy access, analysis and decision making. We provide a comprehensive business intelligence tool for complete contact center management – a fully integrated system that operates with virtually any enterprise database system.