Voice Quality in the Unified Communications World

For years, businesses had the traditional type of phone system. These days, with the advent of VoIP, some or all of your voice traffic may be on your network. Today’s network consists of hardware and software from a variety of vendors and service providers and all must integrate seamlessly. This combination of computers, servers and applications is referred to as Unified or Universal Communications (UC).

Imagine a day when this ecosystem isn’t functioning properly–network down, server malfunction, phones not working, or insufficient bandwidth while your salespeople are giving a web presentation and the quality of the voice and video is poor. These events can result in unacceptable Quality of Service (QoS), which translates to poor Quality of Experience (QoE) for users. Having a tool that constantly monitors your voice and data network can quickly identify and solve these issues.

Do You Have a “Single Pane of Glass” View of Your Voice Network?

Your voice quality now relies on the network, which determines the quality of your communications with your employees and clients. If you have poor quality, your business may suffer. Visibility to every component or device on your network is critical.

Here’s How We Can Help

  • VXPulse monitors all or part of the unified communications ecosystem and allows for top-notch quality of service and an optimum quality of experience for both your employees and customers.
  • Microsoft® Lync’s powerful features and VXSuite’s analytics combine in a cloud-based system that’s perfect for any business.

Monitoring Your Voice Network’s Performance with VXPulse

Having your finger on the pulse of your voice and data network can be time consuming for your staff. VXPulse monitors all or part of the unified communications ecosystem and allows for top-notch quality of service and an optimum quality of experience for both your employees and customers.

A micro appliance resides on your network and enables you to passively monitor the availability, performance and service quality of your environment.

  • Remotely monitors PBXs, VoIP implementations, network devices and access points across a network
  • Continually tests and tracks the status of the network to detect changes and threats to the end-user experience
  • Monitors call quality and server performance
  • Supports all network devices, even from multiple suppliers
  • Gives support staff a complete view of the entire communication ecosystem and its status through a unified remote access solution
  • Allows for backup of server and network device configuration with verification and audit reporting
  • Supports small business voice and data networks as well as large enterprises with multiple locations

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